UNSMM
Automate Perfect Panel Ticket Replies Instantly
Your customers' repetitive tickets — "Where is my order?" and "Cancel order" — cost you 30 hours monthly. The system replies in seconds.
The Problem: Manual Replies Eat Your Time
An average panel receives 20-40 tickets daily. Most are the same questions: order status inquiries, cancellation requests, refill requests. Each ticket takes you two minutes between reading the message, opening the admin panel, verifying data, and typing the reply. That is 40-80 minutes daily on questions whose answers already exist in the panel data.
How Does the System Work?
The system checks your new tickets every minute. When it finds a ticket with an order number, it pulls the order data from the Admin API (status, owner, date), verifies the customer actually owns the order, and executes the requested action if the rules allow. Result: an accurate automatic reply in seconds instead of hours.
What Happens With Unclear Tickets?
Tickets without an order number or with an unfamiliar request get a single clarification message asking for the order number with the required action. If the customer responds with the information, the system processes it immediately. Tickets that genuinely need human intervention (complaints, refunds) get flagged as "needs attention" in the log.
The Practical Result
A panel with 30 daily tickets, 70-80% repetitive = saving 20-25 hours monthly. Customers get instant replies instead of waiting hours. Important tickets reach you filtered without noise.
Frequently Asked Questions
Does it need installation or coding?
No. Connect your panel with Admin API keys from the UNSMM dashboard and enable the bot — it starts working within a minute.
Does it reply to all tickets?
It replies only to known patterns (status/cancel/refill). The rest gets flagged as "needs attention" for you.
Does it support Arabic and English?
Yes. It detects the ticket language and replies in the same language automatically.
What if the customer sends multiple order numbers?
It processes each number separately and replies with the result of each order in a single message.
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