Is it really AI?
The ticket chatbot is smart, rule-based automation — it resolves tickets reliably and automatically. It is not an unpredictable “thinking” model.
Are my data and panel keys safe?
All sensitive keys are stored encrypted (AES-256-GCM), the panel is contacted over HTTPS only, with full audit logs for every action.
Can I add staff to help reply?
Yes — add a team with specific permissions (tickets/agent) who sign in and reply on your behalf.
Can I connect more than one panel?
Yes — connect multiple panels, each with its own settings and its own subscription, and switch between them from the panel switcher at the top of each service page.
Is there a free trial?
Yes — you can request a free trial for any tool from the subscriptions page before paying.
Do I need coding experience to use UNSMM?
No. You connect your panel with an Admin API key, then enable the tools you want from a simple dashboard — no code at all.
Which panels are supported?
Perfect Panel panels via Admin API v2 and User API v2 — the standard structure for most SMM panels.
How do payment and subscription work?
Via cryptocurrency through Binance USDT, with monthly or yearly plans per tool — subscribe only to what you need.
What language does the bot reply to my customers in?
Arabic or English automatically based on the customer's message language, or you can fix a single language in settings.
Are failed orders canceled automatically?
Only when your customer explicitly requests to cancel their failed order via a ticket or the support bot, and the balance is refunded if the panel allows canceling — no order the customer did not request is ever canceled.
Do you support both Vodafone Cash and InstaPay?
Yes — two fully independent gateways (separate subscription, setup, and log each), but one Android app and one SMS key power both. Your customer pays via either one and their balance is credited automatically within seconds.
UNSMM