Telegram Support Bot — Your Customers Track Orders Right From Telegram

Your customer wants to know their order status? Instead of opening a ticket and waiting, they ask the bot on Telegram and get an instant answer.

Saves approximately 2–4 hours/month

Create your account Plans & Pricing

Key features

Your customers track their orders right from Telegram

Securely links the customer account to the panel

Order-status and balance lookup from the bot

Customizable commands

Reduces tickets by letting customers self-serve

Runs on your own Telegram bot

The Problem: Every Simple Question Becomes a Ticket

"Where's my order?" is the most common question you receive — and despite being simple, it takes your time to answer manually every time. Your customer also doesn't always open the panel to check status themselves.

How Does the Support Bot Work?

The customer links their account to the bot once via a temporary verification code. After that they can ask about any order from within Telegram and see its status instantly. The bot is fully independent from the ticket system, and you can enable both together for deeper integration.

Instant Notifications For You Too

You can link your own Telegram group/channel to receive instant notifications for important actions (cancellations, speed-ups, etc.) instead of opening the admin panel constantly.

Frequently Asked Questions

Is the support bot a replacement for the ticket system?

No, it's a standalone product. You can use it alone or together with the ticket system for wider coverage.

How does the customer link their account to the bot?

They start a chat with the bot, enter a temporary verification code from your panel, and their account links instantly.

Ready to Start?

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